i absolutely hate local banks. the worst of the lot is abmb in mont kiara. there's no customer service whatsoever! every time we go there we have to be prepared to spend half a day there just to make any transactions. there are at least four counters but the speed these tellers move at; i can at least watch a whole movie while waiting for any of the teller to finish with one customer. they ignore you even when you are standing right in front of them, no greetings, no smiles, and to top it off, they just turn away from you while you are in the midst of telling them what you need to do to talk to their colleague! it's so infuriating! it's no wonder that we have closed our accounts with them. they are NOT getting any of our business. i think it's a "wonder" that with abmb, it's not only confined to their mont kiara branch. the one in ikano is also the same! well, hats off to them. they at least achieved consistency - consistency in treating the customers like dirt and acting as if they are doing us a huge favour by attending to us.
international banks, while admittedly, not all are better, at least there's a level of customer service. i'm wondering does abmb know that they will eventually loose business if they do not buckle up? i'm wondering if the staff ever wonders who is really paying their salary? it's us - the customers! without us giving them things to do, they won't have anything to do and hence should be laid off!
i simply can not imagine bringing my child to a bank that makes me wait half a day to do any transactions. children get cranky and what is the home maker to do? keep her money under the pillow?

on a positive note, the rhb in hartamas is absolutely lovely. they are professional, courteous AND they move quite quickly.